Policy Details
Effective Date: November 2025
Last Updated Date: November 2025
1. Returns & Replacements
Return Eligibility Conditions:
Returns are accepted only in cases where the product received is damaged, defective, or incorrect.
Replacement Conditions:
Replacement will be provided after verification of the issue by our support team.
Time Window to Report Issue:
Customers must report the issue within 48 hours of delivery.
Proof Required:
Clear photos of the product along with original packaging must be provided for verification.
Return Pickup Method:
Return pickup will be arranged through our courier partners where service is available. In some cases, customers may be requested to self-ship the product.
2. Refund Eligibility
Refund Allowed When:
- Replacement is not available
- Order is cancelled before dispatch
Refund Not Allowed When:
- Change of mind after purchase
- Product is used or damaged by the customer
- COD order is refused after dispatch
3. COD Advance Policy
COD Advance Amount:
A small advance amount is charged during checkout for COD orders.
Refund Rule for Advance:
Advance payment is refundable only if the order is cancelled before dispatch.
Conditions When Advance Becomes Non-Refundable:
- If the order is shipped and refused at delivery
- If incorrect delivery details are provided by the customer
4. Refund Timeline
Refund Processing Time:
Refunds are processed within 7–10 working days after approval.
Refund Payment Method:
Refunds will be issued to the original payment method or via bank transfer, as applicable.
5. Order Cancellation
Cancellation Allowed Before Dispatch:
Yes, orders can be cancelled before they are dispatched.
Cancellation Method:
Customers must contact support via email or phone to request cancellation.
6. Contact Information
Business Name: Sagar Decorations
Support Email: support@sagardecorations.com
Support Phone: +91 9960780672
Business Address: Shop No 1, Ahsfak Khan Complex, Near Amber Automobiles, Parbhani Road Pathri, Pathri, Maharashtra – 431506